ast Updated: October 3, 2026
At Outboard Riders, we aim to provide a clear, reliable, and transparent shipping experience for every order.
Because many of our products, including outboard motors, are large and high-value items, some orders may require specialized freight transportation.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
In some cases, additional processing time may be required for:
- High-value orders
- Fraud-prevention or payment verification
- Special-order products
- Oversized freight shipments
- Products requiring additional handling
If additional information is required to process your order, we will contact you.
Estimated Delivery Time
After an order has been processed and shipped, estimated delivery is generally within 3–10 business days, depending on:
- Delivery location
- Product size and weight
- Shipping carrier
- Freight requirements
- Weather conditions
- Carrier delays
- Product availability
Outboard motors and other oversized products may require freight transportation and may take longer than smaller parcel shipments.
Delivery estimates are provided in good faith but are not guaranteed delivery dates.
Shipping Costs
Shipping charges, when applicable, will be displayed during checkout or communicated before the order is finalized.
Certain products or promotions may qualify for free shipping.
Oversized products, remote delivery locations, or specialized freight services may result in additional shipping charges.
Any additional shipping charge that requires customer approval will be communicated before shipment whenever applicable.
Outboard Motor Shipping
Outboard motors may be shipped using specialized freight carriers because of their size, weight, and value.
Freight shipments may:
- Arrive on a pallet or in protective packaging.
- Require someone to be available to receive delivery.
- Require the carrier to contact the customer before delivery.
- Require a delivery appointment.
- Require additional time compared with standard parcel shipping.
Customers should ensure that the delivery address and contact information provided with the order are accurate.
Shipping Confirmation and Tracking
Once an order has shipped, customers will receive shipping or tracking information when tracking is available.
Tracking information may take some time to become active after the carrier receives the shipment.
For freight shipments, tracking procedures may differ from standard parcel carriers.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible at:
We will attempt to update the address before shipment, but changes cannot be guaranteed after an order has been dispatched.
Address Changes After Shipment
Once an order has been shipped, changes to the delivery address may not be possible.
If a carrier allows an address change after shipment, additional charges may apply.
Any additional carrier charges resulting from a customer-requested address change may be the customer’s responsibility.
Delivery Inspection
For large or freight shipments, customers should inspect the shipment when it arrives whenever reasonably possible.
Before accepting delivery, check the packaging for visible signs of damage.
If visible shipping damage is present:
- Take photographs of the packaging.
- Take photographs of the product.
- Note visible damage on the carrier’s delivery paperwork when possible.
- Keep all original packaging.
- Contact us promptly.
Please email:
Providing photographs and delivery information helps us resolve shipping-damage claims more efficiently.
Lost or Missing Shipments
If tracking shows unusual delays or you believe your shipment has been lost, contact:
We will review the available tracking information and work with the carrier to investigate the shipment.
Packages Marked Delivered
If tracking shows that an order was delivered but you have not received it, please:
- Check the delivery location carefully.
- Check with other members of your household or business.
- Check with neighbors or building management where appropriate.
- Contact the shipping carrier.
- Contact Outboard Riders if the shipment still cannot be located.
We will assist with the available carrier information and investigation where appropriate.
Shipping Delays
Occasionally, shipments may be delayed because of circumstances outside our direct control, including:
- Severe weather
- Carrier disruptions
- Transportation delays
- Natural disasters
- Government restrictions
- Customs procedures
- Peak shipping periods
- Supply-chain disruptions
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.
International Shipments
International shipments may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.
Where such charges apply and are not included in the order total, they may be the responsibility of the customer.
Customs processing can also affect estimated delivery times.
Order Cancellation Before Shipment
If you need to cancel an order, contact us as soon as possible at:
If the order has not yet shipped, we will attempt to cancel it.
If the order has already been shipped, the order may need to follow our normal return process after delivery.
Returns
Eligible products may be returned according to our 35-Day Returns & Refunds Policy.
Return eligibility, return shipping responsibility, damaged products, defective items, exchanges, and refunds are governed by the applicable Returns & Refunds Policy.
Contact Us
For questions regarding shipping, delivery, tracking, or your order, contact:
Outboard Riders
Email: admin@OutboardRiders.com