Last Updated: October 2, 2026
At Outboard Riders, we want our customers to purchase with confidence. Because an outboard motor is a significant purchase, we offer a 35-Day Return Policy, giving customers additional time to inspect their order and determine whether it is right for them.
35-Day Return Policy
You may request a return within 35 calendar days from the date your order is delivered.
The 35-day return period begins on the date the shipping carrier confirms delivery of the order.
To qualify for a standard return, the product must generally:
- Be unused and uninstalled.
- Not have been operated, fueled, altered, or modified.
- Be free from customer-caused damage.
- Include all original accessories, components, manuals, hardware, and other items supplied with the product.
- Be returned in its original packaging or equivalent protective packaging suitable for safe transportation.
A return request must be submitted within the 35-day return period.
Change-of-Mind Returns
We accept eligible returns if you change your mind, order the wrong product, or decide that the product is not suitable for your needs.
For change-of-mind returns, the product must meet the return conditions stated above.
The customer is responsible for the cost of return shipping or freight for change-of-mind returns.
There is no restocking fee for an eligible return that meets the requirements of this policy.
Damaged Products
If your product arrives damaged, please contact us as soon as possible at:
We recommend keeping the original packaging and taking photographs of:
- The shipping container or crate.
- The damaged area.
- The product itself.
- Any visible shipping damage.
If the product was damaged during shipping, Outboard Riders will cover the reasonable cost of the approved return shipping or freight.
Depending on the circumstances and product availability, we may provide:
- A replacement.
- An exchange.
- A repair where appropriate.
- A refund.
Defective Products
If you believe your product is defective, please contact:
Please provide your order number, product information, a description of the issue, and photographs or video when helpful.
We may request reasonable information or troubleshooting steps to determine the nature of the problem.
If a product is confirmed to be defective, Outboard Riders may provide an appropriate resolution, including:
- Replacement.
- Exchange.
- Repair.
- Refund.
For an approved defective-product return, Outboard Riders will cover the reasonable return shipping or freight cost.
Incorrect Product Received
If you receive a product different from the product shown on your confirmed order, please contact:
Outboard Riders will arrange an appropriate resolution at no additional return-shipping cost to you.
You may be eligible for:
- Replacement with the correct product.
- Exchange.
- Refund to the original payment method.
Products Not as Described
If the product you receive is materially different from the product description or your confirmed order, please contact us.
If we confirm that the product was materially different from what was ordered, Outboard Riders will cover the reasonable return shipping cost and provide an eligible replacement, exchange, or refund.
Installed or Used Outboard Motors
Because of the nature and value of outboard motors, motors that have been installed, operated, fueled, modified, or damaged after delivery are generally not eligible for a change-of-mind return.
However, this does not prevent customers from requesting assistance for:
- Manufacturing defects.
- Shipping damage.
- Incorrect products.
- Products materially different from their description.
- Applicable manufacturer warranty claims.
If you notice a problem during installation or initial operation, stop using the product and contact us promptly.
Exchanges
Eligible products may be exchanged within the 35-day return period.
If the replacement product costs more than the original product, the customer will be responsible for the price difference.
If the replacement product costs less, any eligible difference will be refunded according to the original payment method.
Exchanges are subject to product availability.
If a replacement product is unavailable, you may choose another available product or request an eligible refund.
How to Request a Return
To request a return, email:
Please include:
- Your full name.
- Order number.
- Product name or model.
- Delivery date.
- Reason for the return.
- Photographs or video if the product is damaged, defective, or incorrect.
Our customer service team will review your request and provide the appropriate return instructions.
Please do not send a product back before receiving return instructions from Outboard Riders.
Returning an Outboard Motor
Because outboard motors are large and heavy products, they may require specialized freight transportation.
Returned products must be properly secured and packaged to prevent damage during transportation.
Return instructions may include:
- Approved shipping or freight method.
- Packaging requirements.
- Return authorization information.
- Carrier instructions.
- Return destination information.
If Outboard Riders is responsible for return shipping, we may arrange the carrier or provide approved shipping instructions.
If the customer is responsible for return shipping, the customer must use an appropriate carrier and follow the return instructions provided.
Return Inspection
Once a returned product is received, we will inspect it to confirm:
- The correct product was returned.
- The condition of the product.
- Whether the product has been installed, operated, altered, or damaged.
- Whether all included accessories and components were returned.
- Whether the return meets the requirements of this policy.
Customers will be notified once the return has been reviewed.
Refunds
Once an approved return has been received and inspected, the refund will be processed to the original payment method.
Approved refunds are generally initiated within 5–10 business days after the returned product has been received and approved following inspection.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account after we issue it.
Refund Amount
For an eligible standard return, the refund will include the eligible purchase price of the returned product and any applicable refundable taxes.
For an approved return involving a damaged, defective, incorrect, or materially misrepresented product, Outboard Riders will also cover the reasonable approved return shipping cost.
For a change-of-mind return, the customer is responsible for the return shipping or freight cost.
There is no restocking fee for an eligible return that complies with this policy.
Refund Method
Refunds will normally be issued to the same payment method used for the original purchase.
Refunds generally cannot be sent to an unrelated card, bank account, person, or alternative payment method.
If the original payment method can no longer receive a refund, please contact us so we can review the available options.
Order Cancellations
If you need to cancel an order before it has shipped, contact us as soon as possible at:
If the order has not yet been shipped, we will attempt to cancel the order and process the applicable refund.
If the order has already shipped, the normal return process will generally apply after delivery.
Warranty Claims After 35 Days
The 35-Day Return Policy is separate from any applicable manufacturer or product warranty.
A product that develops a mechanical or manufacturing issue after the 35-day return period may still qualify for repair, replacement, service, or another remedy under the applicable warranty.
Warranty coverage may vary depending on the manufacturer, model, product, condition, and warranty terms.
The expiration of the 35-day return period does not automatically end any applicable warranty coverage.
Special-Order or Final-Sale Products
Certain customized, specially sourced, special-order, or clearly identified final-sale products may have different return conditions.
Any special return restriction applicable to a specific product should be disclosed before purchase.
Products will not be considered final sale solely because they were discounted unless they were clearly identified as final sale before purchase.
This does not affect applicable rights involving defective, damaged, incorrect, or materially misrepresented products.
Contact Us
For questions regarding returns, exchanges, damaged products, replacements, or refunds, please contact:
Outboard Riders
Email: admin@OutboardRiders.com